Terms & Conditions
Last Updated: May 2026
Welcome to Luxuray.shop.
By using our website and placing an order, you agree to the following Terms & Conditions.
1. General
Luxuray.shop provides products and delivery services across Kenya.
We reserve the right to update, modify, or remove any part of the website or these terms at any time without prior notice.
2. Orders
By placing an order, you confirm that:
- The information you provide is accurate
- You are authorized to use the provided phone number and address
- You agree to receive order confirmation calls or messages
We reserve the right to refuse or cancel any order for any reason.
3. Pricing
All prices displayed on the website are subject to change without notice.
We try to ensure all pricing information is accurate, but errors may occasionally occur.
4. Cash on Delivery (COD)
We offer Cash on Delivery in Kenya.
Customers must:
- Be available to receive the order
- Pay the agreed amount upon delivery
- Provide a valid phone number for delivery coordination
Fake or abusive orders may lead to account or order restrictions.
5. Shipping & Delivery
Delivery times are estimated and may vary depending on location, logistics, or unforeseen circumstances.
Luxuray.shop is not responsible for delays caused by external delivery providers or events beyond our control.
6. Product Information
We try to display products as accurately as possible.
However, slight differences in color, packaging, or appearance may occur.
7. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy.
8. Intellectual Property
All website content including:
- Logos
- Images
- Text
- Product descriptions
- Graphics
belongs to Luxuray.shop and may not be copied or used without permission.
9. Limitation of Liability
Luxuray.shop shall not be held responsible for:
- Indirect damages
- Delivery delays
- Loss caused by misuse of products
- Temporary website unavailability
10. Privacy
Your personal information is handled according to our Privacy Policy.
11. Contact Us
For any questions regarding these Terms & Conditions, contact us through: