Privacy Policy
Last Updated: May 2026
Welcome to Luxuray.shop.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and place orders in Kenya.
1. Information We Collect
When you visit or place an order on our store, we may collect:
- Full name
- Phone number
- Email address
- Shipping address
- City and county
- Payment information
- Device and browser information
- Order history
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you about your order
- Provide customer support
- Improve our website and services
- Prevent fraud and abuse
- Send promotional offers (only if you agree)
3. Cash on Delivery (COD)
For Cash on Delivery orders in Kenya:
- You only pay when your order arrives
- Our delivery partner may contact you by phone to confirm delivery
- Incorrect or fake orders may be canceled
4. Sharing Your Information
We do not sell your personal information.
We may share your information only with:
- Delivery companies
- Payment providers
- Customer support services
- Legal authorities when required by law
5. Cookies
Our website uses cookies to improve your shopping experience, remember your preferences, and analyze website traffic.
You can disable cookies in your browser settings at any time.
6. Data Security
We use secure systems and SSL encryption to protect your personal information and transactions.
7. Your Rights
You have the right to:
- Request access to your personal data
- Correct incorrect information
- Request deletion of your information
- Opt out of marketing emails or messages
To request any changes, contact us anytime.
8. Delivery Policy
- Delivery is available across Kenya
- Estimated delivery time may vary depending on location
- Orders may be confirmed by phone before shipping
9. Third-Party Services
Our store may use third-party tools such as Shopify, payment gateways, analytics services, and delivery providers to operate efficiently.
10. Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy, contact us through our store: