Shipping Policy
Last Updated: May 2026
Thank you for shopping with Luxuray.shop.
We are committed to delivering your orders quickly and safely across Kenya.
1. Delivery Areas
We currently deliver to all major cities and regions in Kenya.
2. Delivery Time
- Nairobi: 24–48 Hours
- Other Cities: 2–5 Business Days
- Remote Areas: Delivery times may vary
Delivery times may change during holidays or high-demand periods.
3. Cash on Delivery (COD)
We offer Cash on Delivery across Kenya.
- Pay only when you receive your order
- Please ensure your phone number is correct
- Our team may contact you to confirm your order before shipping
4. Shipping Fees
- Free Shipping may be available on selected products or promotions
- Any delivery charges will be shown during checkout
5. Order Confirmation
After placing your order:
- You may receive a phone call or message for confirmation
- Orders with incorrect details may be canceled
6. Failed Deliveries
Orders may fail if:
- Customer is unreachable
- Incorrect address provided
- Customer refuses the order
Repeated fake or rejected orders may result in future order restrictions.
7. Tracking Your Order
Once your order is shipped, our support team may provide delivery updates by phone or message.
8. Damaged or Wrong Products
If you receive a damaged or incorrect item, contact us within 24 hours after delivery with photos of the product and package.
9. Delays
Unexpected delays may happen due to:
- Weather conditions
- Transport issues
- Public holidays
- High order volume
We appreciate your patience and understanding.
10. Contact Us
For shipping questions or support, contact us through: